Refund & Returns Policy

Last updated: 2026

Thank you for shopping with Nikitis. We want you to have a smooth and satisfying experience. Please read our Refund & Returns Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is defective or damaged at the time of delivery

  • You received a wrong product or missing item

To be eligible:

  • The request must be raised within 7 days of delivery

  • The product must be unused, unaltered, and in its original packaging with all accessories, manuals, and invoice

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or improper handling

  • Normal wear and tear

  • Products without original packaging or invoice

  • Items returned after the return window has expired

  • Personal-use products such as earphones or earbuds once opened (for hygiene reasons), unless defective

3. Return Process

To initiate a return:

  1. Contact our support team at___________

  2. Share your Order ID, issue details, and images/videos of the product

  3. Once approved, our logistics partner will arrange a pickup or provide return instructions

Nikitis reserves the right to inspect the returned product before approving a refund or replacement.

4. Refund Policy

  • Refunds are initiated only after successful inspection of the returned product

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be credited to the original mode of payment

  • Shipping or convenience fees (if any) are non-refundable, unless the return is due to our error

5. Replacement Policy

  • Replacement is subject to product availability

  • If the same product is unavailable, a refund or alternative product may be offered

6. Cancellation Policy

  • Orders can be cancelled before dispatch only

  • Once the order is shipped, cancellation is not allowed

7. Warranty-related Returns

  • Products covered under warranty will be handled as per the Warranty Policy mentioned on the product page

  • Physical damage or unauthorized repairs will void the warranty

8. Damaged or Tampered Packages

If the package appears damaged or tampered at the time of delivery:

  • Do not accept the delivery

  • Immediately report the issue to our support team

9. Changes to This Policy

Nikitis reserves the right to modify this Refund & Returns Policy at any time without prior notice.

10. Contact Us

For any questions or support regarding returns or refunds, please contact:

📧 Email:

© 2026 Nikitis. All rights reserved.

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